BNP PARIBAS Cardif Bulgaria, operating in Sofia as 2 branches of Cardif Assurances Risques Divers SA and Cardif Assurances Vie SA, France is looking for a professional to take the position of Back Office Insurance Expert (Substitution employment contract – Maternity leave replacement).
 
 Job Tasks and Responsibilities:
 
 Administration, review, analysis, evaluation and decision-making on insurance policies and reporting.

Participate in the administrative, operational process and relations with internal departments and contractual partners;
 Communication with partners as well as with clients under contracts;
 Maintain the database with administrative documentation related to the insurance policies’ activity. Processes and procedures of technical activities related to the creation and maintenance of different modules.
 
 Main duties:
 
 * Participates in the processes of stabilization of loan in accordance with the rules and procedure approved by the Company. 
 * Participates in the examination, analysis and validation of insurance policies clients’ applications within the scope of the procedures. 
 * Conducts correspondence by phone, email and participates in meetings with partners in connection with various cases. 
 * Prepares different types of reporting in the main system for administration purposes. 
 * Participates in the maintenance and development of additional modules and systems’ testing activities.
 * Participates in the screening process – administers cases.
 
 
 Responsibilities of the employee 
 
 Responsibility for the maintenance, operating and storage processes for the Partners’ daily activity; 
 
 Is responsible for the correct and accurate examination of the documents on insurance policies, in accordance with the internal rules; 
 
 Is responsible for the quality and timely performance of the assigned tasks, in accordance with his functional duties as a “Back Office Insurance Expert”;
 
 Subordination, relationships and relationships 
 
 * Hierarchical: 
 In the day-to-day work he is subordinate to the Operations Director of Cardif, Branches Bulgaria. 

* Functional: 
 
 In the day-to-day work is in touch and relationship with all other employees of Cardif, Branches Bulgaria. 
 
 
 Requirements for occupying the position
 * Educational requirements for the position: higher economic/technical education with a Master’s degree; 
 * Qualification requirements for the position: work experience in the specialty – more than 2 years; 
 * Other requirements for the position: 
 

Knowledge of a foreign language: knowledge of English /written and spoken/; 
 
 Computer literacy (Word, Excel, Internet, etc.). 
 
 * Personal qualities: loyalty, ability to work in a team and work with clients, initiative, communication, etc.)
 
 Engagement with the goals and standards of BNP PARIBAS Cardif Bulgaria.

As Due Diligence Officer in Central Europe Region your role is to ensure high quality of service and support excellence to our Corporate Clients across Europe.

What is the role?

  • Lead the KYC process of client on-boarding and recertification by communicating directly with clients, and in close cooperation with Compliance and Relationship Managers across the Central Europe region (Bulgaria, Czech Republic, Hungary and Romania)
  • Ensure that the performed KYC process is in line with BNPP Group KYC policy and the anti-money laundering (AML) provisions across the Central Europe region
  • Communicate effectively the status to the client and all stakeholders
  • Monitor and control the quality of KYC related information while liaising with the relevant internal counterparts
  • Partake in the Group’s process and policy innovation and implementation

What we offer?

  • Close collaboration with CE teammates and multinational business environment
  • Diversity and variety of job related daily-activities
  • Global network opportunities
  • Advance your AML & CTF expertise
  • Functional carrier growth path and possibilities for mobility
  • Fixed term labor contract – parental leave cover

What qualities do we look for?

  • Fluency in English and MS Office
  • Enrolment or completed Degree in economics, administration or law
  • Effective verbal and written communication.
  • Open and inclusive mindset with attention to details
  • Precision and analytic capabilities

CALL CENTRE ADMINISTRATOR

BNP PARIBAS Cardif Bulgaria, operating in Sofia as 2 branches of Cardif Assurances Risques Divers SA and Cardif Assurances Vie SA, France is looking for a professional to take the position of CALL CENTRE ADMINISTRATOR.

Main Job Tasks and Responsibilities

  • deal directly with customers either by telephone, electronically or face to face;
  • respond promptly to customer inquiries;
  • handle and resolve customer complaints;
  • obtain and evaluate all relevant information to handle inquiries and complaints;
  • perform customer verifications;
  • process orders, forms, applications and requests;
  • direct requests and unresolved issues to the designated resource;
  • record details of inquiries, comments and complaints;
  • record details of actions taken;
  • manage administration of customer documents;
  • follow up on customer interactions;

This list is not exhaustive, additional reasonable duties may be required from time to time.

Education and Experience

  • minimum general education degree or equivalent or ongoing High school education;
  • knowledge of customer service principles and practices;
  • knowledge of relevant computer applications;
  • knowledge of internal administrative procedures of the Employer;
  • insurance product knowledge;

 Key Competencies

  • problem solving ability;
  • customer service background;
  • good Communication skills;
  • excellent telephone manner and customer-facing skills;
  • high standards of accuracy and strong team player
  • good knowledge of the business structure and functions of Cardif Bulgaria Branches
  • fluent in Local language & English

 Engagement with the goals and standards of BNP PARIBAS Cardif Bulgaria