What is the role?

BNP Paribas Central Europe is seeking a dynamic individual to join our IT proximity team as an IT Support Services Specialist. In this pivotal role, you will be responsible to:

§   Provide IT proximity support within Central Europe region, especially for Bulgaria

§   Contribute to installation of LANs, WANs, internet and intranet systems, and network segments

§   Responsible for organizing, modifying and supporting the bank desktop applications used in the region

What are the main responsibilities?

§   Ensures that sufficient hardware is available and properly functional

§   Works closely with The CIB IT Platform for EMEA teams, and with local authorities/providers, especially in case of communication/connectivity issues

§   Workstation (Laptop, HVD) and other IT device setup, distribution and management, including inventory activities

§   Contributes to the local and central DR tests

§   Research, diagnose, troubleshoot and identify solutions to resolve customer issues

§   Monitoring and management of local network infrastructure

§   Incident escalation and outsourced activities management/control

§   Configuration management including keeping exhaustive CI inventory and dependencies up-to-date

§   Ensures that IT infrastructure/ production system is adequately maintained and controlled

§   Follows the governance model – especially administering all activities in relevant ticketing system, and provides functional and/or technical support for all IT systems in use

Why choose BNP Paribas?

§   Prestigious international bank, a leader in corporate and institutional banking

§   Talent Development opportunities within BNP Paribas Group worldwide

§   Collaborative and inclusive work environment, where your ideas and proactivity are valued and recognized

§   On-the-job training and networking opportunities

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What qualities do we look for?

§   At least 2 years of experience in Technical Support Role or similar

§   Windows OS Proficiency and troubleshooting

§   Familiar with O365 (Outlook, Onedrive, Teams)

§   Experience with iOS devices

§   Experience in remote administration tools

§   Basic CISCO knowledge – provide console access and take part in initial device configuration in close  collaboration with central Network teams

§   Basic Network knowledge – VPN/VLAN/iPSEC/NAT understanding.

What qualities do we look for?

§   At least 2 years of experience in Technical Support Role or similar

§   Windows OS Proficiency and troubleshooting

§   Familiar with O365 (Outlook, Onedrive, Teams)

§   Experience with iOS devices

§   Experience in remote administration tools

§   Basic CISCO knowledge – provide console access and take part in initial device configuration in close  collaboration with central Network teams

§   Basic Network knowledge – VPN/VLAN/iPSEC/NAT understanding.

§   Good organisational and prioritization skills

§   Good communication skills both written and verbal.

§   Ability to integrate multi-cultural aspects in communication with colleagues from other countries.

§   Fluent English and Bulgarian language both verbal and written.

Additional Advantages

§   Experience in the financial sector on similar position;

§   Familiar with Bulgaria specific regulatory and national applications (Borica, BNB portal – Finnet services);

§   Familiar with Trading application such as Refinitiv Reuter and FX Dealing;

All job applicants will be treated with strict confidentiality in accordance with the provisions of the GDPR and only selected candidates will be contacted.

Regional Project Portfolio and Project manager

What is the role?

BNP Paribas Central Europe is seeking a dynamic and experienced individual to join our Change Management team as a Regional Project and Portfolio Manager. In this pivotal role, you will be responsible for overseeing a diverse portfolio of projects and initiatives across the Central Europe region, as well as leading particular projects and acting as a liaison between business units and technology teams, translating business requirements into technical specifications and solutions.

What are the main responsibilities?

  • Lead the planning, execution, and monitoring of assigned projects to ensure alignment with business objectives and regulatory requirements.
  • Define and manage project scope, budget, timeline and resources effectively to deliver high-quality results within specified timeframes.
  • Identify project risks and mitigation actions, as well as introduce relevant project status reporting to stakeholders and senior management.
  • Track project progress and ensure accomplishment of milestones as planned.
  • Collaborate closely with cross-functional teams and stakeholders to drive consensus and facilitate decision-making, including, but not limited to central IT teams, products competence centres and different Business lines.
  • Provide oversight of the entire project portfolio in the region, ensuring prioritization, traceability of initiatives and providing support and mentoring to assigned project managers.
  • Act as a liaison between business units and technology teams, facilitating the creation and translation of business requirements into technical specifications and solutions.
  •  Ensure or contribute to testing activities in their functional scope. 
  • Manage user access rights for few particular systems.
  • Maintain contact with local regulators and third-party providers as needed to ensure compliance and facilitate project execution.
  •  Drive adoption of best practices, methodologies and tools to enhance project delivery efficiency and effectiveness.

Why choose BNP Paribas? 

  • Talent Development opportunities within BNP Paribas Group worldwide
  • Prestigious international bank, a leader in corporate and institutional banking
  • Collaborative and inclusive work environment, where your ideas and proactivity are valued and recognized
  • On-the-job training and networking opportunities
  • Hybrid working options – 2.5 days working from home per week
  • Comprehensive benefits package

What qualities are we looking for?

Education: Bachelor’s degree in Business Administration, Finance, IT or related field; PM certification preferred.

Experience:

  • 3+ years of experience in project management, preferably in multinational banking/ financial environment
  • Proven track record of successfully managing transversal projects and coordination between Business and technical teams
  • Knowledge of process analysis, design and testing methods
  • System implementation experience is an advantage
  • Understanding of corporate banking products, services and operations, is a significant advantage.

Languages: Fluency in spoken and written English and Bulgarian

Soft and interpersonal skills

  • Proactive, analytical, problem-solving attitude
  • Excellent decision-making skills, with the ability to synthesize complex information and present actionable insights.
  • Effective communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
  • Demonstrated leadership ability, with a focus on driving results, fostering teamwork, and developing talent.
  • Proficiency in MS Office package
  • Experience with project management tools (e.g. Microsoft Project, JIRA) and business intelligence software is a plus.

Please send your CV not later than May 7th, 2024. 

All job applicants will be treated with strict confidentiality in accordance with the provisions of the General Data Protection Regulation and only selected candidates will be contacted.